Internet disconnections in the PKG Monitor app

This article explains how to troubleshoot internet disconnection issues in the PKG Monitor app while using EmbraceMini.

You may notice:

A yellow background in the app.

‘Internet: No connection’ or ‘Service Unreachable’ after tapping the status card or the background.

Follow the steps below to resolve the issue.

Step 1: Check your network connection

1. Verify that the paired smartphone has an active internet connection (Wi-Fi or mobile data).
2. Switch between Wi-Fi and mobile data to test both connections.
3. Confirm that no VPN, firewall, network filtering, or router parental controls are blocking the connection.
4. If the issue continues, reset your network settings.

Resetting network settings will: 
                - Remove paired 
                - Bluetooth devices. 
                - Delete saved 
                - Wi-Fi networks. 
                - Restore default Wi-Fi and Bluetooth settings.

To reset network settings, follow this path. It may vary depending on your phone model:

Settings → General management → Reset → Reset network settings → Reset settings

If prompted, enter your lock screen password, PIN, or pattern.

Step 2: Check your phone settings

Make sure your smartphone is configured correctly:

1. Disable power-saving, optimization, or sleep modes that may limit background activity.
2. Enable all permissions for the PKG Monitor app.
3. Turn off Focus mode or Do Not Disturb while using the app.

If your internet connection is unstable, EmbraceMini will continue recording data. Any information that hasn’t uploaded yet is stored on your phone. Keep wearing the device as usual. Once a stable internet connection is available, the app will automatically upload all stored data to Empatica’s servers.

If the problem persists, contact us.